By virtue of Law 1480 of 2011, article 47 SIC, in all contracts for the sale of goods and provision of services, it applies only to non-face-to-face purchases made on the website , or through any other third-party online channel that sells rates, availability and/or content of the Hotel Charleston Santa Teresa, requesting this right in writing to a maximum of five business days after the purchase, provided that the date ofarrival is not within the next five (5) days and/or when between the time the right of withdrawal is exercised and the agreed date for the start of the purchase. Provision of the service in less than five (5) days, the right of withdrawal of the consumer will be understood as agreed and the return or return authorization will be made to the channel that executed the sale.


HOTEL CHARLESTON SANTA TERESA is a lodging establishment committed to caring for the environment, maintaining and improving the sociocultural and economic impacts it generates in a positive way, minimizing the negative impacts generated or related to the development of its activities. In compliance with current legislation through the design, implementation and control of the SGS Sustainability Management System, which is part of the SIG Integrated Management System.
All collaborators, suppliers, customers and guests know their rights and duties in terms of sustainability, being responsible for the rational use of natural resources, committed to the importance of positively impacting our ecosystem, being located in the historic center of The City of Cartagena de Indias is committed to promoting local cultural heritage, as well as traditional festivals, handicrafts, gastronomy, representative monuments and infrastructure of the walled city.

Charleston Hotels in its commitment to the environment promotes the use of renewable energy; Do you know what renewable energy is?

We are committed to the growth and development of our people, for this reason we support our community by acquiring their products, also contributing to the solidarity economy, we are against the commercial sexual exploitation of children and adolescents, guiding some of our activities in the prevention of CSEC.


Charleston Hotels in its commitment to the environment promotes the use of renewable energy.

Renewable energy sources are clean, abundant resources that do not produce greenhouse gases and other environmentally harmful emissions such as CO2 emissions, which non-renewable energy sources such as fossil fuels do.

Hydraulic energy: It is produced by the fall of water. Hydroelectric plants in dams use water contained in high-altitude reservoirs or swamps. The water in its fall passes through hydraulic turbines, which transmit the energy to an alternator, which converts it into electrical energy.

Wind energy: It is the kinetic energy produced by the wind. Through wind turbines or windmills, air currents are used and transformed into electricity. Within wind energy, we can find offshore wind, whose wind farms are located offshore.

Solar energy: This type of energy is provided by the sun in the form of electromagnetic radiation (mainly light, heat and ultraviolet rays). The use of solar energy can be derived from solar thermal energy (used to produce hot water at low temperatures for sanitary use and heating), solar photovoltaic (through semiconductor plates that are altered by solar radiation), etc.

Geothermal energy: It is one of the least known sources of renewable energy and is stored under the earth's surface in the form of heat and linked to volcanoes, hot springs, fumaroles and geysers. Therefore, it is the one that comes from the interior of the Earth.

Tidal energy: The movement of the tides and ocean currents are capable of generating electrical energy in a clean way. If we talk specifically about the energy produced by waves, we would be producing wave energy. Another type of energy that takes advantage of the thermal energy of the sea based on the difference in temperature between the surface and deep waters is known as a tsunami.

Biomass energy: It comes from the use of animal and vegetable organic matter or agro-industrial residues. Includes residues from agricultural, livestock and forestry activities, as well as by-products from the agri-food and wood processing industries.


HOTEL CHARLESTON SANTA TERESA supports and complies with Laws 679 of 2001 (Art. 16, 17 and 19) 1336 of 2009, Law 599 of 2000 and Resolution 3840 of 2009 whose purpose is to dictate protection measures against exploitation, pornography, sexual tourism and other forms of sexual abuse against children and adolescents.

ARTICLE 20. SANCTIONS. The Ministry of Economic Development will impose the following sanctions, in accordance with the procedure established for this purpose in Law 300 of 1996:
1. Fines of up to three hundred (300) current legal monthly minimum wages, which will be assigned to the Tourism Promotion Fund for effects of this law.
2. Suspension for up to ninety (90) calendar days of registration in the National Registry of Tourism.
3. Cancellation of the inscription in the National Registry of Tourism that will imply the prohibition to carry out the tourist activity for five (5) years counted from the sanction. The Ministry of Economic Development may delegate this surveillance and control function to the territorial entities.
This delegation, however, does not exclude the responsibility of the delegate for the acts or omissions of the delegates.


HOTEL CHARLESTON SANTA TERESA protects the flora and fauna of our region and our country. For this reason, it does not encourage or invite the purchase of products made with plants or animals in danger of extinction; Likewise, it does not invite practices that threaten the fauna and flora of our country in compliance with Law 1333 of 2009.

The conservation of the country's natural resources is essential for our development, penalizing those who attempt against them is necessary to protect them. The Colombian Criminal Code includes among these crimes: The illicit use of renewable natural resources, understood as the appropriation, introduction, exploitation, transport, possession, traffic, trade, exploration, use or own benefit of specimens, products or parts of the fauna, forest, floral, hydrobiological, biological or genetic resources of Colombian biodiversity (prison between 48 and 108 months and fines of up to 35,000 smlmv). To guarantee the protection of species in danger of extinction, endangered or migratory, rare or endemic in Colombian territory, whoever makes illegal use of these may see their sentence increased between one third and one half.


HOTEL CHARLESTON SANTA TERESA does not support the illegal trade in cultural assets, we respect and promote the conservation of our culture, in accordance with Law 63 of 1986 for the prevention of illegal trafficking of cultural assets in the country and Law 1185 of 2008 that seeks the safeguarding, protection, sustainability, dissemination and encouragement of the Nation's cultural heritage assets.




With the purpose of providing our services, Charleston Hotels has integrated into its quality policy a set of values, principles and guidelines that guide the behavior of guests, visitors, officials and hotel suppliers, which will be applicable to those who the Hotel Charleston Santa Teresa provides her services either temporarily or permanently. VIEW DOCUMENT HERE