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Hoteles Charleston S.A.S., a company identified with Tax ID (NIT) 830.032.945-3 and Tourism Registry No. 4244, headquartered at Carrera 9 No. 81 A 26, Office 902, Bogotá, D.C., Republic of Colombia (hereinafter, the "Organizer"), operator of Hotel Charleston Santa Teresa located at Carrera 3 #31–23, Cartagena, Cartagena Province (hereinafter, the "Hotel"), will carry out the promotion called 45-Day Advance Purchase Rate (hereinafter, the "Promotion"), which may be reserved and purchased from April 14, 2025, at 12:00 p.m. until December 20, 2026, at 12:00 p.m., and may be enjoyed from April 14, 2025, at 3:00 p.m. until December 20, 2026, at 12:00 p.m. (hereinafter, the "Validity Period").
1. Promotion Description
During the Validity Period, the Organizer will offer the Promotion, through which the client may purchase the 45-Day Advance Purchase Rate, which includes the following services and products:
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A minimum stay of two (2) nights in the selected room category for one or two people.
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Buffet breakfast at Harry’s Restaurant for the guest(s) (maximum 2 guests) for each day of the stay.
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Prices in USD are subject to the exchange rate (TRM) in Colombia on the date of purchase. Payment must be made in Colombian Pesos (COP).
The Promotion does not include alcoholic or non-alcoholic beverages, tips, minibar, transportation services from the Hotel, or meals other than the buffet breakfast at Harry’s.
Only applicable to guests over the age of 18. Minors must be accompanied by an adult.
Rooms are subject to availability at the Hotel.
This promotion is valid only for bookings made at least forty-five (45) calendar days prior to the arrival date. Bookings that do not meet this requirement will not be eligible for the benefits described herein. Conditions and restrictions apply in accordance with Colombian law.
2. Cancellation Policy
Non-refundable rate. Changes or cancellations to the booking are not allowed. If the cancellation policy is not followed, the client will be charged a penalty equal to 100% of the Promotion value reserved.
Non-refundable rates: Rates marked as "non-refundable" are not eligible for refunds, except in cases involving legal guarantees, the right of withdrawal, or payment reversal. If the client does not qualify under any of these exceptions, as detailed in these terms and the general terms and conditions available at https://www.hotelcharlestonsantateresa.com/eng-terms-conditions, refund requests will not be processed, and changes to the booking will not be permitted.
Guarantee: Full (100%) payment is required to confirm the Promotion. This guarantee applies in cases of (i) failures in the Hotel services included in the Promotion, and (ii) cancellation of the reservation within the timeframe allowed for bookings.
3. Attendance Conditions
Anyone wishing to enjoy the Promotion must have a prior reservation. Reservations may be made via:
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Directly at the Hotel’s front desk
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By phone: +57 (605) 6649494
The Promotion may be reserved and purchased between April 14, 2025, at 12:00 p.m. and November 05, 2025, at 12:00 p.m., to be enjoyed between April 14, 2025, at 3:00 p.m. and December 20, 2025, at 12:00 p.m.
At the time of booking, the client must specify the redemption date and whether the reservation is for one (1) or two (2) persons.
A maximum of three (3) Promotions may be reserved per person under the same name and identification number.
100% payment is required at the time of booking. No refunds or compensation vouchers will be issued in case of no-show for any reason.
Only adults who meet all requirements in these terms and conditions may attend the Hotel. By purchasing the Promotion and attending the Hotel, guests acknowledge and fully accept these terms and conditions.
Guests who do not comply with the requirements, or who use false or third-party information, will not be allowed entry.
Entry will not be permitted to individuals who are intoxicated or under the influence of drugs.
Pets are not allowed.
The Hotel reserves the right of admission and permanence.
4. Validity Period
The Validity Period is final and non-extendable. Reservations or visits outside the established dates will not be accepted.
5. Organizer’s Responsibility
The Organizer and its affiliates shall not be held responsible for any damages or losses suffered by guests or third parties arising from or in connection with their participation in the Promotion or travel to the Hotel, except when directly attributable to the Organizer under applicable law. The Organizer therefore disclaims all contractual and extra-contractual liability, which is acknowledged and accepted by each guest.
Guests acknowledge that the Promotion breakfast is served buffet-style, and they are solely responsible for selecting their food. The Organizer shall not be liable for allergic reactions or medical conditions caused by the guest’s food choices.
The Organizer and its affiliates are also not liable for damages, theft, or losses suffered by guests or third parties, or for disputes or incidents between guests or with third parties during the Promotion.
Each guest is solely responsible for their participation in the Promotion and behavior at the Hotel.
The Organizer reserves the right to remove any guest from the Hotel if, in the Organizer’s sole discretion, their behavior is inappropriate, disruptive to others, or damaging to the Hotel.
By attending, all guests accept and acknowledge these terms and conditions, which will remain available at the Hotel’s front desk and on the website: https://www.hotelcharlestonsantateresa.com/eng-terms-conditions, during the reservation and redemption periods.
The Organizer’s liability ends upon conclusion of the Promotion.
The Organizer may modify these terms and conditions as long as their essence remains unchanged, and such changes will be communicated in advance via the same channels used to promote the Promotion. No claims may be made by guests as a result of such modifications.
In the event of force majeure or unforeseeable circumstances that prevent the Promotion from taking place or continuing, the Organizer may suspend it temporarily or permanently and make the necessary changes, which will be communicated to guests through the same channels used to promote the Promotion.
If the Promotion cannot be carried out due to force majeure, such as—without limitation—a national or local government measure prohibiting events or accommodation services, guests may choose to receive a refund, which will be processed in accordance with applicable Colombian law.
The Organizer complies with Laws 679 of 2001, 1336 of 2009, and Resolution 3840 of 2009 from the Ministry of Commerce, Industry and Tourism, to prevent the sexual exploitation of children and adolescents in tourism.
6. Privacy Notice
The protection of your data is a priority for us.
In accordance with Law 1581 of 2012, Decree 1074 of 2015, and any laws that modify or supplement them, Hoteles Charleston S.A.S., identified with NIT 830.032.945-3 and located at Carrera 9 No. 81 A 26, Office 902, Bogotá D.C., will collect, use, store, circulate, transmit, transfer, and generally process your personal data as the data controller. The purposes of processing include, but are not limited to:
(i) Improving products and services;
(ii) Authorizing and managing participation in Hotel events;
(iii) Conducting solvency checks and fraud prevention;
(iv) Customer service;
(v) Advertising, marketing, and opinion studies;
(vi) Offering products, services, discounts, promotions, events, and raffles;
(vii) Identifying and authenticating users;
(viii) Managing apps and social media;
(ix) Data enrichment;
(x) Analyzing browsing habits;
(xi) Profiling clients and visitors;
(xii) Performance analysis;
(xiii) Conducting business activities.
As a data subject, you have the right to:
(i) Access your data free of charge;
(ii) Know, update, and correct your data when it is partial, inaccurate, incomplete, or misleading, or when unauthorized processing is occurring;
(iii) Request proof of consent;
(iv) File complaints with the Superintendence of Industry and Commerce for violations;
(v) Revoke consent and/or request deletion of your data unless legally or contractually restricted;
(vi) Refuse to provide sensitive data.
Charleston Hotels S.A.S., a company identified with NIT 830.032.945-3, and RNT 4244, domiciled at Carrera 9 No. 81 A 26, Office 902, Bogotá, D.C., Republic of Colombia (hereinafter the “Organizer”), operator of the Hotel Charleston Santa Teresa located at Carrera 3 # 31 – 23, Cartagena, Province of Cartagena (hereinafter the “Hotel”), will carry out the promotion called NOCHE DE BODAS (hereinafter the “Promotion”), which may be booked and purchased from february 6, 2026, at 12:00 p.m. until December 20, 2026, at 12:00 p.m., to be enjoyed from february 6, 2026, at 3:00 p.m. until December 20, 2026, at 12:00 p.m. at the Hotel (hereinafter the “Validity Period”).
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Description of the Promotion:
During the Validity Period, the Organizer will offer the Promotion, under which the client may purchase the Noche de Bodas Promotion, which includes the following services and products:
• A minimum stay of one (1) night in the selected room category of their choice for two people.
• The package includes daily breakfast for two (2) guests at Harry’s restaurant or room service , valid for each day of the stay.
• The Hotel will provide private round-trip Airport – Hotel – Airport transportation for two (2) people. This service must be scheduled at least 24 hours in advance of the transfer date by sending the corresponding information to: res@charlestonsantateresa.com. The request must include:
• Airline name
• Flight number
• Estimated arrival or departure time
• As part of the experience, the guest will receive in the room a special fruit arrangement, a dessert amenity, and a bouquet of roses.
• One bottle during the stay: Canella Pinot Nero Rosé sparkling wine.
• The guest may receive a special gift during their stay. This benefit is non-transferable and not redeemable for cash.
• Subject to availability at check-out, the guest may access a complimentary late check-out. This benefit is subject to the operational capacity of the Hotel and does not constitute an acquired right.
• Prices in USD are subject to the TRM (Representative Market Rate) in Colombia on the date of purchase. Payment will be made in Colombian pesos (COP).
The Promotion does not include additional alcoholic or non-alcoholic beverages, gratuities, minibar, additional transportation beyond what is stated, or meals other than the breakfast buffet at Harry’s.
Only applicable for individuals over 18 years old.
Rooms are subject to Hotel availability.
2.Rates:
Room Category
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Net rates
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Rates + Taxes 19%
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Premier Deluxe
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$ 2.200.000
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$ 2.618.000
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Junior Suite
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$ 2.600.000
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$ 3.094.000
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Courtyard View Suite
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$ 2.600.000
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$ 3.094.000
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Colonial Suite
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$ 3.000.000
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$ 3.570.000
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Grand Suite
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$ 3.500.000
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$ 4.165.000
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3. Cancellation Policy:
The client may cancel the reservation free of charge up to 7 days before the arrival date. If cancellation occurs within 7 days prior to arrival, the full amount of the reservation must be paid. In case of no-show, the full amount will also be charged. Full prepayment of the reservation is required within 7 days prior to arrival.
Guarantee: 100% payment of the reserved Promotion. This guarantee applies in events of (i) failures in the Hotel services included in the Promotion and (ii) cancellation of the Promotion reservation within the permitted booking period.
Early check-in or late check-out may be allowed, subject to availability and applicable Hotel charges.
4. Conditions of Attendance:
Anyone wishing to enjoy the Promotion must have made a prior reservation. Reservations can be made (i) through the Hotel website https://www.hotelcharlestonsantateresa.com/es/book/dates-of-stay?LanguageID=1&ProdID=748984; (ii) directly at the Hotel reception; (iii) by emailing res@charlestonsantateresa.com; or (iv) by calling +57 (605) 6649494.
The Promotion may be booked and purchased from February 6, 2026, at 12:00 p.m. until December 20, 2026, at 12:00 p.m., to be enjoyed from february 6, 2026, at 3:00 p.m. until December 20, 2026, at 12:00 p.m. Upon booking and purchasing the Promotion, the client must indicate the redemption date and specify whether it applies to one (1) or two (2) people.
A maximum of three (3) Promotions per person may be reserved under the same name and ID number.
The price of the Promotion is fixed according to the terms set out in section 1 of these terms and conditions.
100% of the Promotion cost must be paid at the time of booking, and there will be no refunds or compensation vouchers in case of no-show for any reason.
Only individuals of legal age who meet all the requirements set forth in these terms and conditions may attend the Hotel. Attending the Hotel and purchasing the Promotion implies full knowledge and acceptance of the mechanics, terms, and conditions.
Persons who do not comply with all the terms and conditions, or who attend the Hotel using false or third-party information, will not be allowed entry.
Intoxicated persons or those under the influence of drugs will not be allowed to enter the Hotel.
Pets are not allowed at the Hotel.
The Hotel reserves the right of admission and continued stay.
5. Validity Period:
The Validity Period is non-extendable; no participation or attendance will be accepted before or after the indicated period.
6. Organizer’s Liability:
The Organizer and its affiliates shall not be liable for any damages or injuries suffered by participants or third parties due to or in connection with participation in the Promotion and/or transportation to the Hotel, unless directly attributable to them under applicable law and these terms and conditions. Accordingly, they disclaim any contractual and/or non-contractual liability toward participants/clients, their companions, or their successors, which is accepted by each participant/client.
Participants/clients acknowledge and accept that the breakfast included in the Promotion is served buffet-style and that the selection of food is their sole responsibility, thereby releasing the Organizer from any liability for allergies or pre-existing conditions that may result from their food choices.
Likewise, the Organizer and its affiliates are not liable for damages, theft, and/or robbery suffered by participants/clients and/or third parties, nor for any harm or dissatisfaction caused among attendees/clients or with third parties due to their behavior during participation in the Promotion. Each participant/client shall be solely responsible for their attendance at the Hotel to enjoy the Promotion and the consequences thereof, including their behavior at the Hotel.
The Organizer reserves the right to remove participants/clients from the Hotel through its security personnel if, at its sole discretion, the participant/client is acting inappropriately, disturbing others, or causing damage to the Hotel.
By attending, all participants agree to be aware of and accept these terms and conditions. The terms and conditions will be available at the Hotel reception and on the website https://www.hotelcharlestonsantateresa.com/eng-terms-conditions from the date on which the reservation and redemption period begins.
The Organizer's and its affiliates’ liability shall terminate in all respects upon completion of the Promotion.
The Organizer may modify these terms and conditions, provided that the essence is not altered, and must notify participants of such changes in advance using the same communication channels used to promote the Promotion, without this giving rise to any rights or claims by the participants/clients.
In the event of force majeure and/or acts of God making it impossible to carry out or continue the Promotion, the Organizer may suspend it, either permanently or temporarily, and may also introduce relevant changes, informing participants/clients through the same channels originally used for communicating the Promotion. In the event the Promotion cannot be held due to force majeure—including, but not limited to, a national or local government measure prohibiting events or accommodation services—participants/clients may choose to have their payment reimbursed, subject to the procedure established under current Colombian law.
The Organizer adheres to the provisions of Laws 679 of 2001, 1336 of 2009, and Resolution 3840 of 2009 of the Ministry of Commerce, Industry, and Tourism, which aim to prevent the sexual exploitation of children and adolescents in tourism activities.
7. Privacy Notice:
The protection of your personal data is fundamental to us.
In accordance with Law 1581 of 2012, Decree 1074 of 2015, and any regulations that amend, supplement, or replace them, Hoteles Charleston S.A.S., identified with NIT 830.032.945-3 and with main address at Carrera 9 No. 81 A 26, Office 902, Bogotá D.C., will collect, use, store, circulate, transmit, transfer, and in general process your personal data as the data controller. Your personal data will be processed for the following purposes: (i) to improve our products and services; (ii) to authorize and allow your participation and attendance in Charleston Hotels S.A.S. events; (iii) to conduct controls to assess your creditworthiness and prevent fraud; (iv) to ensure proper customer service; (v) for advertising, marketing, and opinion research; (vi) to offer products, services, discounts, promotions, events, raffles, and more; (vii) to identify and authenticate your identity; (viii) for application and social media management; (ix) to enrich our data; (x) to assess browsing habits; (xi) to profile our clients and visitors; (xii) for performance analysis; and (xiii) to conduct the commercial activities of Hoteles Charleston S.A.S.
As the data subject, you have the right to: (i) freely access the data you have provided that has been processed; (ii) know, update, and correct your information in the case of partial, inaccurate, incomplete, misleading data, or data that is prohibited or unauthorized for processing; (iii) request proof of the authorization granted; (iv) file complaints with the Superintendence of Industry and Commerce for violations of the applicable data protection regulations; (v) revoke your authorization and/or request data deletion, unless there is a legal or contractual obligation preventing such deletion; (vi) refrain from answering questions regarding sensitive data. Data subjects may access our Data Processing Policy, published on our website at the following link: https://www.hotelcharlestonsantateresa.com/privacy-policy, and may contact Hoteles Charleston S.A.S. for any concerns.
TERMS AND CONDITIONS OF THE 2026–2027 NEW YEAR PROMOTION
HOTEL CHARLESTON SANTA TERESA
Hoteles Charleston S.A.S., identified with Tax Identification Number (NIT) 830.032.945-3 and National Tourism Registry (RNT) No. 4244, domiciled at Carrera 9 No. 81A-26, Office 902, Bogotá D.C., Republic of Colombia (hereinafter referred to as the “Organizer”), operator of Hotel Charleston Santa Teresa, located at Carrera 3 No. 31-23, Cartagena, Colombia (hereinafter referred to as the “Hotel”), shall conduct the promotion entitled 2026–2027 NEW YEAR PROMOTION (hereinafter referred to as the “Promotion”), which may be reserved and purchased from April 10, 2026, at 12:00 p.m. until December 31, 2026, at 12:00 p.m., to be enjoyed during the guest’s stay at the Hotel, provided that such stay falls within the eligible dates established for the Promotion as set forth in Section 2 of these Terms and Conditions.
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Description of the Promotion
During the Promotion Validity Period, the Organizer shall offer the Promotion whereby any customer purchasing the 2026–2027 NEW YEAR PROMOTION shall be entitled to receive, during the reserved stay period, the following products and services:
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Daily breakfast service, including à la carte and buffet options, for one (1) or two (2) guests, served at Harry’s Cartagena Restaurant, located within the Hotel, during the days corresponding to the contracted stay.
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One-way private ground transportation service from Rafael Núñez International Airport in Cartagena to the Hotel, exclusively for guests who have purchased the Promotion and on the date of their arrival. This service shall be provided once per reservation.
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Special welcome amenity consisting of an assorted tropical fruit basket placed in the guest’s assigned room on the date of arrival, provided as a complimentary courtesy and at no additional charge.
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One (1) complimentary welcome drink per guest, served upon check-in at the Hotel, according to the guest’s preference and subject to availability of the options offered by the establishment. At check-in, the Hotel shall inform the guest of the beverages available, it being understood that the Hotel’s beverage selection is limited.
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One (1) Piccolo bottle of sparkling wine delivered to the room on December 31, 2026, as a special gift in celebration of New Year’s Eve. One bottle shall be provided per room.
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One (1) special welcome gift, delivered once per room at the time of check-in, the nature of which shall be determined at the sole discretion of the Hotel and shall be subject to availability.
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The Promotion does not include additional alcoholic or non-alcoholic beverages, gratuities, minibar consumption, additional transportation services, or meals other than the breakfast service at Harry’s Cartagena Restaurant.
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None of the products or services included in this Promotion may be exchanged for other products, services, credits, or cash value.
Applicable only to guests over eighteen (18) years of age. Minors must be accompanied by an adult.
All room reservations are subject to Hotel availability.
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Eligible Dates for the Promotion
In order for the Promotion to apply, the guest must purchase the following Hotel stay:
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The nights of December 30, 2026, December 31, 2026, and January 1, 2027.
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A minimum stay of three (3) nights is required.
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These dates are non-modifiable and may not be substituted with any other dates.
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Special Terms of the Promotion
The Promotion applies exclusively to room reservations for one (1) or two (2) guests. In the event a third guest is accommodated in the room, an additional nightly charge shall apply. Upon payment of such additional charge, the benefits included in this Promotion shall also apply to the additional guest.
The Promotion applies to all room categories. Applicable accommodation rates shall correspond to the Hotel’s standard rates in effect on the date of booking.
The Promotion does not constitute a discount or reduction in the accommodation rate.
In the event that a guest reserves more than one room, the Promotion shall apply to the individual guest(s) occupying each room reserved under the booking.
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Cancellation Policy
Non-Refundable Rate*. Modifications or cancellations of reservations are not permitted. Failure to comply with this cancellation policy shall result in a penalty equivalent to one hundred percent (100%) of the value of the reserved Promotion.
Non-Refundable Rates: Rates identified as “Non-Refundable Rates” are those which, in accordance with the Hotel’s policies, are not eligible for refunds except in cases involving warranty claims, the statutory right of withdrawal, or payment reversals. Accordingly, if the guest does not fall within any of these circumstances, as set forth in these Terms and Conditions and in the Hotel’s General Terms and Conditions available at https://www.hotelcharlestonsantateresa.com/es/terminos-condiciones, no request for a refund of the contracted service shall be accepted, nor shall any modification of the conditions of the reserved booking be permitted.
Warranty: One hundred percent (100%) of the value of the reserved Promotion. This warranty shall apply in the event that the Hotel fails to provide the accommodation services reserved by the guest or fails to deliver the services included within the Promotion. In the event of defects, failures, or partial non-compliance regarding the services offered by the Hotel and those included in the Promotion, the Hotel shall recognize a proportional warranty corresponding to the services not received by the guest.
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Attendance Conditions
Any person wishing to enjoy the Promotion must have made a prior reservation.
Reservations may be made through any of the following channels:
(i) Through the Hotel’s website;
(ii) Directly at the Hotel reception desk;
(iv) By telephone at +57 (605) 664 9494.
At the time of booking and purchasing the Promotion, the guest must indicate the reservation dates and specify whether the reservation will apply to one (1) or two (2) guests.
A maximum of three (3) rooms may be reserved per person under the same name and identification number.
One hundred percent (100%) of the accommodation reservation value must be paid at the time of booking. No refunds, credits, vouchers, or compensation of any kind shall be granted in the event the guest fails to attend and enjoy the Promotion for any reason whatsoever.
All persons who comply with each and every requirement established in these Terms and Conditions may attend and enjoy the Promotion. Participation in the Promotion and attendance at the Hotel constitute full acknowledgment and acceptance of the mechanics, terms, and conditions governing the Promotion.
Access to the Hotel shall not be permitted to any person who fails to comply with these Terms and Conditions or who provides false information or information belonging to third parties.
The Hotel reserves the right to deny access to any person who is intoxicated or under the influence of hallucinogenic substances.
Pets shall not be permitted within the Hotel.
The Hotel reserves the right of admission and permanence.
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Additional Guest Policy
Under this Promotion, children between zero (0) and three (3) years of age may stay free of charge, provided they share the room with their parents or responsible adults.
For children over four (4) years of age and up to eleven (11) years of age, an additional charge of COP $740,000 (Seven Hundred Forty Thousand Colombian Pesos) per night shall apply, including daily breakfast.
For children over twelve (12) years of age and up to eighteen (18) years of age, as well as for any additional adult accommodated in the same room, an additional charge of COP $950,000 (Nine Hundred Fifty Thousand Colombian Pesos) per night shall apply, including daily breakfast.
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Validity Period
The Validity Period is non-extendable. No participation, attendance, reservation, or redemption shall be accepted before or after the period established herein.
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Organizer’s Liability
The Organizer and its affiliated entities shall not be liable for any damages, losses, injuries, or claims suffered by guests, attendees, or third parties arising from or in connection with participation in the Promotion and/or transportation to the Hotel, except where such damages are directly attributable to the Organizer in accordance with applicable law and these Terms and Conditions. Accordingly, the Organizer expressly disclaims any contractual and/or non-contractual liability towards guests, their companions, heirs, successors, or assigns, which is expressly accepted by each guest participating in the Promotion.
Guests acknowledge and agree that the breakfast included in the Promotion is offered in buffet format and that the selection and consumption of food items is solely the responsibility of each guest. Accordingly, the Organizer shall not be held liable for allergies, intolerances, congenital conditions, or any health-related issues arising from the guest’s selection or consumption of food available at the buffet.
Likewise, the Organizer and its affiliated entities shall not be responsible for any loss, theft, robbery, damage, inconvenience, or dispute involving guests and/or third parties occurring in connection with participation in the Promotion. Each guest shall bear sole responsibility for attending the Hotel, enjoying the Promotion, and for his or her conduct while on the Hotel premises.
The Organizer reserves the right, through its security personnel or authorized representatives, to remove any guest from the Hotel if, in the Organizer’s sole discretion, such guest behaves inappropriately, disturbs other guests, or causes damage to the Hotel, its facilities, personnel, or property.
By the mere act of attending, all guests acknowledge that they have read, understood, and accepted these Terms and Conditions. These Terms and Conditions shall remain available at the Hotel reception desk and on the Hotel’s website at www.hotelcharlestonsantateresa.com/terminosycondiciones from the commencement of the reservation period through the expiration of the Promotion redemption period.
The liability of the Organizer and its affiliated entities shall terminate in all respects upon completion of the Promotion.
The Organizer reserves the right to amend these Terms and Conditions at any time, provided that the essential nature of the Promotion is not altered. Any such amendments shall be communicated in advance through the same communication channels used for the dissemination of the Promotion and shall not give rise to any claim, compensation, or right on the part of participating guests.
In the event of force majeure, unforeseen circumstances, governmental action, or any other event beyond the Organizer’s reasonable control that prevents the Promotion from being carried out or continued, the Organizer may suspend the Promotion temporarily or permanently and may implement any modifications deemed necessary. Such circumstances shall be communicated through the same channels used to advertise the Promotion.
Should the Promotion become impossible to perform due to force majeure, including but not limited to governmental measures issued by national or local authorities prohibiting events or accommodation services, guests shall have the option to request reimbursement of amounts paid, subject to the procedures and requirements established under applicable Colombian law.
The Organizer adheres to and supports the provisions established under Laws 679 of 2001 and 1336 of 2009, as well as Resolution 3840 of 2009 issued by the Ministry of Commerce, Industry and Tourism of Colombia, regarding the prevention of the commercial sexual exploitation of children and adolescents within tourism activities.
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Privacy Notice
The protection of your personal information is of fundamental importance to us.
Pursuant to Law 1581 of 2012, Decree 1074 of 2015, and any regulations that amend, supplement, or replace them, Hoteles Charleston S.A.S., identified with Tax Identification Number (NIT) 830.032.945-3 and domiciled at Carrera 9 No. 81A-26, Office 902, Bogotá D.C., Colombia, shall collect, use, store, circulate, transmit, transfer, and otherwise process your personal data in its capacity as Data Controller.
Your personal data may be processed for the following purposes:
(i) Improving our products and services;
(ii) Authorizing and facilitating your participation and attendance at events organized by Hoteles Charleston S.A.S.;
(iii) Conducting controls aimed at evaluating solvency and preventing fraud;
(iv) Providing adequate customer service;
(v) Advertising, marketing, and opinion research activities;
(vi) Offering products, services, discounts, promotions, events, sweepstakes, and other commercial initiatives;
(vii) Identity verification and authentication;
(viii) Management of applications and social media platforms;
(ix) Data enrichment activities;
(x) Evaluation of browsing habits;
(xi) Profiling of our customers and visitors;
(xii) Performance analysis; and
(xiii) Conducting the general commercial activities of Hoteles Charleston S.A.S.
As the data subject, you are entitled to the following rights:
(i) To access, free of charge, any personal data that has been processed;
(ii) To know, update, and rectify information that is partial, inaccurate, incomplete, fragmented, misleading, or processed in violation of applicable law;
(iii) To request proof of the authorization granted for the processing of personal data;
(iv) To file complaints before the Superintendence of Industry and Commerce (Superintendencia de Industria y Comercio) for violations of applicable data protection regulations;
(v) To revoke authorization and/or request the deletion of personal data, provided that no legal or contractual obligation requires its retention; and
(vi) To refrain from answering questions concerning sensitive personal data.
Data subjects may consult our Personal Data Processing Policy, available on our website at https://www.hotelcharlestonsantateresa.com/proteccion-de-datos.html and may contact Hoteles Charleston S.A.S. regarding any matters related to the processing of personal data.