Hoteles Charleston S.A.S., in compliance with Law 1581 of 2012 and all other applicable regulations, hereby informs users of this website, through this Privacy Notice, that it acts as the Data Controller of the information provided herein for the purpose of managing requests related to the products and/or services offered.

In this regard, Hoteles Charleston S.A.S. informs users that, by voluntarily providing their personal data through any form available on this website or by email, and by submitting such information, they authorize HOTELES CHARLESTON S.A.S. and its establishment HOTEL CHARLESTON SANTA TERESA CARTAGENA to process their personal data, including sensitive health-related data, for the purpose of carrying out promotional, preventive and/or notification measures related to the management, prevention, control and monitoring of the spread and transmission of COVID-19, in accordance with the provisions established by the Colombian Ministry of Health and Social Protection under Resolution 749 of 2020, as well as by any other competent public authorities and entities (central, decentralized, supervisory and regulatory bodies, and other administrative and judicial authorities). Such authorization also extends to any other purposes established in the Personal Data Processing Policy, which may be consulted at www.hotelcharlestonsantateresa.com, where users may also find the available contact channels and the procedures for exercising their rights to revoke their authorization and to access, update, rectify or request the deletion of their personal data.

Hoteles Charleston S.A.S. declares that it has adopted the necessary technical measures to prevent the alteration, loss, unauthorized processing or unauthorized access to the personal data provided by users and reaffirms its commitment to maintaining the confidentiality of all personal data processed.

Furthermore, Hoteles Charleston S.A.S. reminds users that, as data subjects, they have the right to access, update and rectify their personal data and, where applicable, to request the deletion of their personal data or revoke the authorization previously granted for its processing. These rights may be exercised by sending an email to info@hotelescharleston.com or by submitting a written request to Cra. 9 No. 81A-26, 9th Floor, Offices 902–903, Bogotá D.C., Colombia. In either case, users must provide sufficient proof of their identity.