Guest Area

FIND INFORMATION OF VITAL IMPORTANCE PRIOR TO YOUR ARRIVAL

Here you will find the option to check in online, identify and learn about the actions and measures in our prevention program against the risk of spreading COVID-19 - CHARLESTON SAFE AND CLEAN- , web application to access all hotel services, personal data processing policy and more of Cartagena.

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GROUP RESERVATIONS

If you are attending an event, group, wedding or convention to be held in our facilities, please fill out the reservation form to validate the availability of rooms and our team will receive your request.

CHECK IN ONLINE ​​LESS CONTACT, GREATER SECURITY

Check in online and provide the necessary information 24 hours prior to your arrival at the hotel, reduce the time of entry to your room and improve your experience
This
information will be treated in accordance with the personal data processing policy of HOTELES CHARLESTON

DETAILED INFORMATION

A NEW WAY TO CONNECT

Logo of the Charleston Safe & Clean

ACTIONS THAT CARE

The hotel has reinforced its cleaning and biosecurity measures, in its  CHARLESTON SAFE AND CLEAN PROGRAM  , which will allow the risk of the spread of COVID-19 to be controlled and thus comply with the provision of services with the highest quality and hygiene standards. Following the regulations established in Resolution 749 of 2020.

A person watching the Hotel Charleston Logo on a phone

HOTEL SERVICES VIA WEB

The hotel has set up a web platform where guests can request and interact with all service areas, from requesting room service, reserving a table in one of our restaurants, to connecting with our concierge.

Building of the Cartagena city near Hotel Charleston

WHAT TO DO IN CARTAGENA

Learn about the new commercial, gastronomic, service, historical and cultural offer of the city, complying with the care and mitigation protocols against the risk of COVID-19 and enjoy special alliances for our guests.